Shipping policy

We are proud to send our beautiful products nationally & internationally.

Within Australia, we offer complimentary shipping for orders that are over $500, excluding Dinosaur Designs, furniture items or specialty pieces.

Packing & Dispatch - please allow 1-2 business days from order placement, if you order over the weekend or a public holiday your order will be dispatched the next business day.

Click & Collect - your order will be ready for collection within 2 hours unless you are contacted by the store.

For Dinosaur Designs/Furniture + specialty pieces - these items may require an additional calculated freight charge, which will be clearly written in the item's description. The initial shipping fee will still be charged at the time of checkout, but any additional freight charges will be calculated and quoted by the etienne team, and customers will receive an email/phone call about this within 24 hours of their order being placed. Customers have the option to accept or decline the quote.
If you would like to have a conversation regarding shipping please call the store 0406 231 023.

For International orders - please contact the store shop@etienne.com.au for a quote which will be charged and processed as a separate transaction.
etienne is not responsible for any duties or import fees on international orders. To calculate these duties/fees please contact your country's Customs office.

Cart & Shipping Information - please ensure you provide the correct contact number & email address. If you do not provide a correct number you may miss out on important shipping information. When your order is shipped, our shipping partner will send you an email containing a tracking number which allows you to easily track the progress of your order.

etienne is an Adelaide based store.
Our business hours are:
Monday - Saturday 9.30am - 4pm
Sunday 11 - 3pm
Public Holidays Closed