complimentary domestic shipping over $150 complimentary domestic shipping over $150

T's & C's

T's & C's + Shipping

etienne welcomes its customers to its website, we hope they enjoy the experience, and it is important to us that the customer is happy with their purchase. Please find below our terms and conditions of sale which our customers are consenting by virtue of their accessing and use of the etienne website.

Payment

etienne accepts payment via Visa, Mastercard, PayPal and AfterPay.
All prices listed and transactions processed are in Australian dollars (AUD) and are inclusive of 10% GST.

When you submit your order and payment details, your order will be processed and you will receive an email with confirmation of your order.

Shipping

We are proud to send our beautiful products nationally and internationally.

Within Australia, we offer complimentary shipping for orders that are over $150, (excluding furniture items) the costs for all other orders are calculated at the checkout.

For International orders, please contact the store shop@etienne.com.au for a quote which will be charged and processed as a separate transaction.
etienne is not responsible for any duties or import fees on international orders. To calculate these duties/fees please contact your country's Customs office.

For furniture and oversized items please contact the store shop@etienne.com.au for a quote which will be charged and processed as a separate transaction. All items that do not include the shipping component will have clear notation in the product description, if you would like to have a conversation regarding shipping please call the store 0406 231 023.

 Returns and exchange

Should there be a fault with one of our products, please send a photo via email shop@etienne.com.au and one of our staff will contact you within 48 hours to discuss. When deemed a manufacturer error we will happily replace the item for you.

When sending returned items to etienne we advise you use registered post as etienne does not take responsibility for the loss of items being returned and this may result in us being unable to process the refund or exchange. In considering any application for refund or exchange etienne reserves the right to inspect returned items upon receipt.

In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange it. All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer. In addition, all items returned to etienne for exchange must be in new and unused condition, with tags still attached and be accompanied by the original packaging such as bags or branded boxes.

Disclaimer

etienne attempts at all times to maintain the website by keeping information accurate and up to date.

etienne does not provide warranties of any kind on any of its products or on any information provided on the etienne website.  Through our descriptions and stock images we endeavour to ensure that our customers are aware of any flaws and imperfections in the items they may wish to purchase, as they may of vintage in nature or hand crafted from recyclable materials. If you have any queries in relation to a specific piece listed for sale online, please contact us for further information at shop@etienne.com.au or by phone at 0406 231 023.

Neither etienne, nor its employees, agents or contractors are liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

etienne reserves the right to update the terms and conditions set out herein without notice.